Pogoji uporabe

1. Agreement to these terms

These Terms of Use are an agreement between you and Mimi Studio d.o.o., a limited liability company organized under the laws of the Republic of Slovenia, with its registered office at Trubarjeva cesta 79, 1000 Ljubljana, Slovenia ("Mimi Studio", "we", "us"), governing your use of the Rose mobile application and the getroseapp.com website (together, "the Service").

By downloading, installing or using Rose you agree to these terms. If you do not agree, do not use the Service.

2. Rose is not medical advice, and stretching carries risk

This section matters more than any other in this document. Please read it.

Rose provides general exercise and stretching content for information and fitness purposes only. It is not medical advice, diagnosis, treatment, physiotherapy or rehabilitation, and it is not a substitute for any of them.

• Consult a doctor or qualified healthcare professional before starting, and especially if you are pregnant or recently gave birth, are recovering from surgery or injury, have osteoporosis or thinning bones, glaucoma or raised eye pressure, a joint replacement, a neck or spine condition, high blood pressure, or any cardiovascular condition.
• Stop immediately if you feel pain, dizziness, faintness, numbness or shortness of breath, and seek medical attention.
• Never disregard or delay professional medical advice because of something you read or saw in Rose.
• Do not push into pain. Stretching should be felt as tension, never as sharp or sudden pain.

Rose asks during setup whether certain conditions apply to you. Those answers stay on your device and are used to make relevant warnings more prominent and to exclude some exercises. They are not a medical screening, they are not reviewed by anyone, and they do not make any routine safe for you. Warnings are shown to every user regardless of what is answered.

You use Rose at your own risk. You are responsible for judging whether an exercise is appropriate for your body on any given day.

3. Eligibility

You must be at least 18 years old, or the age of majority in your jurisdiction, to enter into this agreement. If you are between 16 and 18, you may use the Service only with the consent and supervision of a parent or legal guardian. Rose is not intended for anyone under 16.

4. Your account

Most of Rose works without an account. An account is offered only after a subscription is confirmed, and only so that your progress can survive a new phone. You are never required to create one.

If you do, you are responsible for keeping your password confidential and for what happens under your account. Tell us promptly if you believe it has been used without your permission. You may delete your account at any time from Profile → Account → Delete account. Deletion is immediate and permanent.

5. Subscriptions and payment

5.1 What is free and what is not

Rose has no free routine allowance. Starting a routine requires an active subscription, at any time.

When you finish the setup questions, Rose shows you the subscription options. If you do not subscribe, the rest of the app opens to you 24 hours later, and you can browse the routine library and the exercise instructions without paying. Rose sends a notification when that happens; if you have not allowed notifications, the app still opens to you at the same time.

5.2 Plans

Rose offers an annual and a monthly auto-renewing subscription. Current prices are shown in the app and on the website in your local currency, and are set by the store for your territory.

Rose does not offer a free trial.

5.3 How you are billed

• Bought inside the app — Apple or Google charges you through your store account, under their terms. Payment is taken when you confirm, and again at each renewal.
• Bought on our website — payment is processed by Stripe. We never see or store your card details.

Subscriptions renew automatically for the same period unless cancelled at least 24 hours before the current period ends.

5.4 Cancelling

Where you bought it is where you cancel it.

• Apple — iOS Settings → your name → Subscriptions.
• Google — Play Store → Subscriptions.
• Our website — request cancellation at [email protected] from the email address used at checkout. Instructions are at https://www.getroseapp.com/en-US/cancel/. Sending a request is not an automated cancellation; keep our confirmation of the cancellation and its effective date.

Deleting your Rose account does not cancel your subscription, and we have no technical ability to cancel an Apple or Google subscription on your behalf. If you delete your account without cancelling, you will continue to be charged.

Cancelling stops future renewals. You keep access until the end of the period you have already paid for.

5.5 Refunds

• Bought inside the app — refunds are handled entirely by Apple or Google under their own policies. We cannot issue them, reverse them, or override them. Apple: reportaproblem.apple.com. Google: through the Play Store.
• Bought on our website — if you are a consumer in the European Union you have a statutory right of withdrawal within 14 days, in accordance with the Slovenian Consumer Protection Act and the EU Consumer Rights Directive. Write to [email protected].

5.6 Price changes

We may change prices. A change never affects a period you have already paid for, and we will give you notice before it takes effect so that you can cancel.

6. What you may and may not do

Rose is licensed to you for personal, non-commercial use. You may not:

• copy, redistribute, resell, sublicense or publicly perform its content;
• use it to build a competing product, or to train a machine-learning model;
• reverse engineer, decompile or attempt to extract its source or media;
• circumvent the subscription, or access paid content without paying;
• use automated means to access the Service at scale;
• use it in any way that breaks the law where you are.

7. Content and intellectual property

All content in Rose — the routines, exercise instructions, illustrations, photography, audio, text, software, and the Rose name and marks — is owned by Mimi Studio or its licensors and protected by copyright and trade mark law. Nothing in these terms transfers ownership of any of it to you.

Any feedback or suggestion you send us may be used without obligation or compensation to you.

8. Availability

We aim to keep Rose working but do not guarantee it will be uninterrupted or error-free. We may change, suspend or discontinue features. If we discontinue the Service entirely while you hold a paid subscription, we will refund the unused portion.

9. Disclaimer of warranties

To the fullest extent permitted by law, the Service is provided "as is" and "as available", without warranties of any kind, whether express or implied, including any implied warranty of merchantability, fitness for a particular purpose, or non-infringement.

We do not warrant that the Service will meet your requirements, that any particular result will be achieved, or that its content is accurate or complete for your circumstances.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited under applicable law. If you are a consumer, your statutory rights are unaffected.

10. Limitation of liability

To the maximum extent permitted by applicable law, Mimi Studio and its directors, employees and agents will not be liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits or data, arising out of your use of the Service.

To the maximum extent permitted by applicable law, our total aggregate liability arising out of or relating to the Service will not exceed the greater of the amount you paid us in the twelve months before the claim, or EUR 50.

Section 9's final paragraph applies here too.

11. Indemnity

You agree to indemnify Mimi Studio against claims arising from your breach of these terms or your misuse of the Service. This does not apply to the extent a claim results from our own act or omission.

12. Termination

You may stop using Rose and delete your account at any time. We may suspend or terminate your access if you materially breach these terms; where the breach can be cured we will give you a reasonable opportunity to cure it first. Sections 7, 9, 10, 11 and 13 survive termination.

13. Governing law and disputes

These terms are governed by the law of the Republic of Slovenia, without regard to its conflict-of-law rules, and the competent courts of Ljubljana, Slovenia have exclusive jurisdiction.

If you are a consumer resident in the European Union, this does not deprive you of the protection of the mandatory law of your country of residence, nor of the right to bring proceedings there. The European Commission's online dispute resolution platform is at ec.europa.eu/consumers/odr.

14. General

Entire agreement. These terms and the Privacy Policy are the whole agreement between us about the Service.

Severability. If any provision is unenforceable, the rest stands.

Waiver. Not enforcing a provision does not waive it.

Assignment. You may not assign these terms. We may assign them to a successor, on notice to you.

Changes. We may amend these terms. Material changes will be notified in the app or by email before taking effect; continuing to use the Service afterwards means you accept them.

Apple. Where you obtained Rose from the App Store: this agreement is between you and Mimi Studio, not Apple; Apple has no obligation to provide support or maintenance; and Apple is a third-party beneficiary entitled to enforce these terms against you.

15. Contact

Mimi Studio d.o.o.
Trubarjeva cesta 79
1000 Ljubljana, Slovenia

[email protected]